Reducing Left Without Being Seen Rates in an Emergency and Trauma Center
OMNIUX Healthcare helped Honor Health reduce their Emergency Department LWBS rate from 8.1% to 2.3%, resulting in over $5 million in additional annual revenue.
What we did to help Honor Health
A busy metropolitan emergency department (ED) serving approximately 55,000 annual visits faced significant challenges with patient flow and satisfaction. The ED's Left Without Being Seen (LWBS) rate stood at 8.1%, reflecting substantial inefficiencies and missed opportunities for care delivery.
High LWBS rates negatively impacted patient outcomes, hospital revenue, and community trust. The emergency department implemented a series of targeted interventions including enhanced triage protocols, staffing adjustments during peak hours, operational efficiency improvements with a split-flow model, and technology integration for real-time patient tracking.
The interventions led to a dramatic reduction in LWBS rates from 8.1% to an average of 2.3% over a 24-month period, resulting in significant financial improvements and enhanced patient care delivery.
2.3%
LWBS Rate - Down From 8.1% over 24 Months
$5.2 MM
Increase in Annual Revenue After 12 Months
$5 MM
Sustained Annual Revenue
Improved
Patient Satisfaction and Clinical Outcomes
Key Objectives of the Project
Reduce Left Without Being Seen (LWBS) Rates
Improve Emergency Department Patient Flow
Enhance Patient Satisfaction
Increase Operational Efficiency
Services Used by Banner Health
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